Support & Learning

Contact Us

Because we understand that the true value of software is in the implementation and support rather than in the purchase price, subscribers to BSD's products enjoy free, unlimited technical support—the best in the A/E/C industry.

Telephone Support

BSD maintains a telephone hotline staffed by personnel familiar with our products. Hotline hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. Call (800) 266-7732.

E-mail Support

We also have a support messaging system that allows us to respond to your after-hours support needs. Click here to send us a detailed message about your problem. You will generally receive a response within 1 business day.

Remote Support

BSD also provides remote assistance for complex issues not easily handled by telephone or email support. Please click here when prompted to do so by a member of our support staff.

Webinars

Weekly webinars are available for both new and returning users. Learn more.

Testimonials

I have said this before: BSD has some of the best technical support I have ever used.

I am very impressed with your company’s tech support.

I have learned a lot from Tech Support. They are very helpful and “dumb it down” for me. Shortcuts, fixes plus concise explanations about what SpecLink can and cannot do as well as being very receptive to suggested improvements.

Chat with BSD Support

Customers are invited to join us on the 2nd Wednesday of each month for an informal conversation about a variety of topics. This one-hour discussion is intended for all SpecLink-E users and will give participants an opportunity to share their insights, pick up some tips, and interact with other SpecLink users. We also offer more advanced comprehensive workshops that are Instructor led, virtual, on-site, and self-paced.

SpecLink-E and its Utilities – What they do and when to run them

November 9
2:00 - 3:00 PM EST

Click here to sign up … or to suggest a topic for a future class


Previous discussions:

Project Marking Logic – The Principles Behind the Marking Process
October 12
2:00 - 3:00 PM EST

 

Archiving vs Saving to File – The Pro’s and Con’s of Each and How to Best Manage Your Database
September 14
2:00 - 3:00 PM EST