ABOUT BSD

Building Systems Design (BSD) develops and sells innovative software tools for the architecture, engineering, and construction markets of North America. The products are sold on a subscription basis, typically for a term of one year.

The Sales Retention Account Executive is responsible for achieving an acceptable rate of customer retention by ensuring that current customers renew their software subscriptions. A secondary responsibility is up-selling additional software seats and other BSD products.

The Sales Retention Account Executive will be a member of a specialized team of software sales professionals, but will have sole responsibility for renewals.

Duties and Responsibilities

• Manage contract renewals

• Identify customers whose contracts are expiring.
• Email renewal invoices.
• Fax copy of invoices to customers who have not responded to initial renewal invoices.
• Call customers who have not submitted paid invoices within targeted date range.

• Win-back

• Develop, plan, and execute win-back campaigns.
• Conduct campaigns.

• Retain and up-sell existing customers

• Become a power user of BSD software products. Use this knowledge to develop and maintain relationships with existing customers through periodic calls and emails.
• Up-sell additional seats and additional BSD software products to existing customers.

Requirements:

• Must have proven ability to meet and exceed quotas while working in a fast-paced, high pressure environment.
• Must be technology-savvy, resourceful, and a quick learner. Experience working with architects, engineers and design professionals is highly desirable.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly.
• Must be self-motivated, have a positive attitude and demonstrated ability to work independently.
• Must exhibit excellent communication skills, including conflict resolution skills and ability to resolve escalated calls.
• Must be able to multi-task using various computer systems while talking with customers.
• Experience with Microsoft Office is required – and knowledge of SalesForce is a plus.
• Must have a bachelor's degree or MBA with at least two years' experience in a related position.

Benefits

• Health Insurance
• Life and Disability Insurance
• Dental Plan
• 401K Plan
• Section 125/Flexible Spending Accounts
• Health Club Membership